Customer service + 372 661 0223 Mon-Fri 9-17 / europark@europark.ee
Customer service + 372 661 0223 Mon-Fri 9-17 / europark@europark.ee
The EuroPark App (hereinafter referred to as the App) is a convenient way to pay for parking services at EuroPark and other private parking lots, as well as in urban areas where Local Charges are levied. The Local Charges for the use of paid vehicle parking spaces is a mandatory charge for vehicle managers (drivers) established by the decision of the city council, applied in the city territory. By using the App, you agree to be bound by the following Terms and Conditions of use of the App and confirm to follow them.
The App is allowed to identify your telephone number and your location using the global positioning system. To use the App, you need to connect your mobile device to Wi-Fi or have a mobile internet connection turned on. Therefore, the App can use data that is charged at your mobile operator’s rates.
All intellectual property rights and copyright to the App belong to UniPark JSC, entity code: 302693645, VAT payer’s code: LT100009885910, address: Konstitucijos ave. 29, 08105 Vilnius, telephone + 370 700 77 877, email: info@unipark.lt, Website: www.unipark.lt (hereinafter referred to as the App Developer).
As a user of the App, the Owner grants you the right to use the App, including any changes or updates thereto, only for the purpose of paying the Charge for the services provided in the App. The user of the App is prohibited from changing, decompiling, modifying, and developing derivative works from the App, copying it to other devices, distributing or using the data contained therein for other purposes. The source code of the App is not provided to the user of the App and no copyright is transferred. The Owner of the App reserves the right, without prior notice, to change the design, functionality, update the information, or to prohibit the use of the App indefinitely if you violate the rules of use.
2.1 Your Data Controller
2.1.1. When you use the App and pay for parking services in Estonia (i. e. by concluding a contract for the provision of parking services), your personal data is controlled by EuroPark, entity code: 302299725, address: Estonia pst 9, 10143 Tallinn (hereinafter referred to as the Data Controller).
2.1.2 Please note that you can use the App in different countries. Therefore, your Data Controller depends on the Country in which you use the parking services, i. e. the country selected in the App. Thus, when selecting a country to use the service, make sure to read the Terms and Conditions and privacy provisions of the specific data controller, as they may differ.
2.1.3. For example, if you pay for parking services in the App, the following is provided: (1) In Lithuania (except for Sanatara Medical Campus), your data controller is Stova JSC (entity code 302299725); (2) Santara Medical Campus - your data controller Santaros parkimosi paslaugos UAB (entity code 302833741); (3) In Latvia, your data controller is CITYPARK LATVIA SIA (entity code 40103912754); (4) In Estonia, your data controller is EUROPARK ESTONIA (entity code 11534638); (5) In Poland, your data controller is CITY PARKING GROUP S.A. (entity code 871629396).
2.1.4. These privacy provisions provide information only about personal data collected and processed during the use of the App (i. e. about ordering parking services and paying through the App). Therefore, to find out more about other relevant Terms and Conditions of processing personal data by the Data Controller’s, please do it here.
2.1.5. You can submit an application/complaint regarding the service purchased in our app to the State Consumer Rights Protection Authority (Endla 10A, 10122 Tallinn, email info@ttja.ee, telephone +372 667 2000 website www.ttja.ee), also for territorial units of the State Consumer Rights Protection Authority in counties or to fill out the application form on the EGS platform at http://ec.europa.eu/odr/
2.2 Purpose of Processing and Processing of Personal Data
2.2.1. In order to provide you with the opportunity to order parking services in the administered parking lots and/or areas and pay for them using the App, the Data Controller shall collect and process your personal data provided in the table (i.e. for the purposes of administering your EuroPark account and/or providing services on the App).
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Data category: |
Data type: |
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Identification data: |
Full name. |
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Email* and/or telephone. |
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Vehicle state number plate. |
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Smart Device ID. |
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Location data: |
If you agree, we will be able to see the location of your Mobile Device at the time of ordering the Service. |
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Vehicle parking location (i. e. the location of the parking lot and/or area selected by you). |
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Date and time data: |
Vehicle parking time (i. e. exact start and end dates of parking and parking time). |
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Payment details: |
Selected payment method (i. e. by bank payment/payment by credit card or mobile operator, or under the contract). |
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When selecting a bank payment/payment by credit card payment, the data of the attached card/cards is additionally collected (name, surname, number, expiration date, and security code indicated on the card)**. |
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When you select paying by a mobile operator, an additional telephone number of a mobile operator is dialled. |
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When you select to pay by bank, additional collection of data for the selected bank account/accounts (bank account number), data necessary for the authentication of the bank account (ID code and/or personal identification number)***. |
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When you select to pay under the contract, the data of the concluded contract/contracts (i. e. name, surname, personal identification number, address, email, telephone and other Terms and Conditions of the contract) are additionally processed. |
2.2.2. Please note that payments for the provided services are collected using payment service providers (when paying by bank transfer/credit card) and/or mobile operators (when paying by using a mobile operator’s account).
2.2.3. *When you register and/or log in by other means (e.g. via Google, Facebook, Apple), your name and email are obtained from the respective data controller.
2.2.4. ***Please be informed that when you add (‘Save’) a bank/credit card to the App, this card shall first be authorised (i. e. the validity of the card is checked) and if the authorisation is successful, then you shall be allowed to pay for parking services by automatically deducting the parking fee from the added card. Please note that the direct debit scanning model (‘Plugin’) installed in the App, according to which the data of your bank/credit card added to the App (‘Saved’) (e. g. card number, expiration date, and security code) is transferred directly to the payment service provider only at the time of payment initiation, therefore in this case neither the Data Controller nor the Owner of the App shall process (i.e. receive, see or store) the said data in their systems. The Data Controller only receives your payment transaction data, such as transaction information, card information used for the transaction and card holder identification, together with your payment for the services provided.
2.2.5.***Please be advised that in order to add your bank account as a payment method in the App, this account will first be authorised and you will be asked to log in to your bank account using one of the provided methods (e.g. (1) Smart-ID; (2) generator/card; (3) Mobile-ID). Once you have logged in to your bank and selected the preferred account, you will receive a notification that the account has been added successfully. Please note that the bank account added to the App will only be active for 90 days. Thus, you will need to update your bank account after this period to continue using this payment method. Also, when you pay for parking by this method, your bank may ask you to confirm the payment in one of the methods provided. We hereby inform that the direct bank payment model (‘Plugin’) installed in the App, according to which the data of your bank account is added to the App (‘Saved’) (e. g. bank account number, ID code, and personal code) is transferred directly to the payment service provider only at the time of payment initiation, therefore in this case neither the Data Controller nor the Owner of the App shall process (i. e. receive, see or store) the said data in their systems. The Data Controller only receives your payment transaction data (e. g. transaction information, information about the bank account used for the transaction and the identification of the account holder) together with your payment for the services provided.
2.2.6. In addition, we would like to point out that once you have registered on the App and become a customer of the Company, your contact data may be used to offer the Company’s goods and/or services, i.e. direct marketing in accordance with Article 81(2) of the Law on Electronic Communications of the Republic of Lithuania. For this purpose, in accordance with the legitimate interest of the Company (Art. 6 (1)(f) of the GDPR), the Company could send you promotional messages related to the Company's goods and/or services or to inquire about your opinion on the products and/ or services provided. Nevertheless, please be informed that if you do not wish to receive advertising of the Company's goods and/or services, you may object to and/or opt-out of such data processing by indicating your objection/opt-out in your account under ‘My Account’ in the App by ticking the appropriate options and/or by opting-out of marketing in the manner specified in the communications received.
2.3 Method of Data Acquisition
We receive personal data directly from you when you register/log in to your user account on the App and/or from other data controllers when you use your Google, Facebook, or Apple accounts to register/log in. We also receive data when you use our services, e.g. when you book and/or pay for parking services using the App.
2.4 Use of Data
2.4.1. We use the name, contact details, such as email, telephone number, and the registration number of the vehicle to identify the customer who prefers to use our services (e. g. to park in our managed parking lots and/or zones).
2.4.2. We use the Smart Device ID to identify the user (user’s device) when providing the service to ensure communication with the App (i. e. the provision of uninterrupted services).
2.4.3. We use the location (GPS) data of your mobile device to help you find the right car park and/or zone. Also, when we want to remind you of active bookings.
2.4.4. We use vehicle parking location data (location of the parking lot and/or area) to determine/ascertain in which parking lot and/or area you park and apply the appropriate service fee.
2.4.5. We use the parking time data of the vehicle to calculate the parking time and estimate the price of the service provided to you accordingly.
2.4.6. We shall use the selected payment method and payment data to collect/receive payment for the services and/or issue an invoice for payment accordingly.
2.5 Terms and Conditions and Deadlines of Lawfulness of Processing
2.5.1. By registering your account on the App and providing the data required for registration, you consent to us processing the data you provide for the purpose of administering your account (in accordance with Article 6(1)(a) of the Regulation), i. e., upon your consent.
2.5.2. When you provide your personal data and order parking services, a service agreement is concluded between you and the Data Controller, therefore we process your personal data in accordance with Article 6 (1) (b) of the Regulation, i. e. the processing of personal data is necessary for the performance of a contract to which the data subject is party or in order to take action at the request of the data subject before the conclusion of the contract.
2.5.3. Upon fulfilment of the contract of service provision concluded with the Data Controller, i. e. when ordering a parking space and paying for the services provided, we shall comply with the obligations imposed on us by law and keep this contract and/or evidence confirming it. Therefore, we store your personal data in accordance with Article 6 (1) (c) of the Regulation, i. e. data processing is necessary to comply with applicable legal obligations (laid down in European Union and/or national law).
2.5.4. We process the contracts concluded with you and/or the evidence confirming this (including the specified personal data) the entire term of the contract and store them for 10 years from the expiration of this contract (execution of the last order). In the event that you do not make any orders for services after registering on the App, your user account data will be stored for one year from the date of registration.
2.6 Transfer of Data
2.6.1. In order to ensure the proper functioning of the App and the quality of the services provided, We may transfer Your personal data to third parties, such as data processors and/or other data controllers, to assist Us in the administration of the App and/or the provision of services. Such persons can be the Owner of the App (UNIPARK JSC), developers, IT service companies, mobile operators, payment service providers, marketing service companies, providers of parking and parking-related services, etc.
2.6.2. The data can also be transferred to the competent authorities and/or law enforcement authorities, such as courts, police or other supervisory authorities; legal and/or debt collection service providers,. However, your data shall only be provided if required to do so by applicable law and only in accordance with the law, in order to ensure Our rights, the security of Our customers, employees and resources, and to make, provide and/or defend legal claims.
2.6.3. We note that your personal data shall be transferred only to those third parties who contractually ensure appropriate Terms and Conditions for the processing and protection of personal data. Your personal data can be transferred to third countries (i. e. outside the European Union or the European Economic Area) or international organisations. In this case, we ensure that the transfer to third countries would take place in accordance with the procedure and methods established in the Regulation and/or other legal acts.
2.7 Direct marketing
We would like to draw your attention that by registering a user account on the App, you will also be able to consent to receive direct marketing communications from the Company and/or its partners. By checking the appropriate options, you express your consent (Article 6(1)(a) of GDPR) to receive direct marketing and to the means of communication by which you prefer to receive direct marketing communications. Please note that you will be able to manage your consents in your user account under ‘My Account’ in the App, by giving and/or withdrawing your consent to direct marketing. You can find more information on this in the Privacy Policy of the Company.
2.8 Rights of Data Subjects and Enforcement Thereof
2.8.1. You have the right to request that the Data Controller grant access to your personal data processed, request their rectification and/or deletion, and/or to restrict the processing of such data, and/or the right not to consent to the data processing, as well as the right to data portability.
2.8.2. To exercise your rights, you can contact the Data Controller by email europark@europark.ee. If the issue with the Data Controller cannot be resolved, you can contact the State Data Protection Inspectorate (aki@aki.ee) which is responsible for the supervision and control of legal acts regulating the protection of personal data.
2.8.3. More information about your rights and how to exercise them is available here.
2.8.4. If you have any questions or complaints about the processing of your personal data, you can contact the Data Controller by email europark@europark.ee or register the application by telephone +372 661 0223 (calls are charged at the rates of communication operators).
3.1 Procedure for payment for the parking lots
3.1.1 By using the App, you agree to pay the Fee and service usage fees specified by the selected service (the amount of which you can find out from your mobile operator or bank). EuroPark parking lot rates, payment procedure and other information about the use of paid parking lots are provided on the website www.europark.ee
3.1.2. When paying with the EuroPark App, an app service fee may apply, the amount of which is specified with the description of each service. This fee applies each time you place an order and is fixed regardless of the amount paid for the service. You ensure that there is sufficient cash in your account throughout the use of the App. If the current balance of money is insufficient to pay for the use of EuroPark and other parking lots and you cannot pay with the App, you must pay for the services in accordance with the general procedure applied in the parking lots – at the automatic payment box office. Following the payment, you shall be given 15 free minutes to leave a car park. Clients who are using the app and cannot pay for the parking ot their car at this specific point in a determined fashion are allowed to pay for the parking of the car with a wire transfer according to the terms, provided in these conditions.
3.1.3. EuroPark car parks are charged 24/7. The Services Fee starts when you enter a car park. By using the App, you are responsible for the proper selection of payment, parking lot, time, entry of the vehicle state plate number and other data entered and selected. The message of the parking time or the start time of the parking shall be registered when the driver approaches and enters the entrance barrier, and the actual entry to the parking lot shall be deemed to be registered. By using the App, you are responsible for the proper and correct turning on and off of paid parking time.
3.2 Procedure for payment of local fees in urban areas
3.2.1. The Local Fees in the city for the use of paid parking spaces is a mandatory fee for car users/drivers established by the decision of the city council, applied in the city territory. By using the App, you are responsible for the proper selection of the payment, the Local Fee Zone, the time to be paid, the entry of the vehicle state plate number and other data to be entered and selected.
3.2.2. When paying with the EuroPark App, an app service fee may apply, the amount of which is specified with the description of each service. This fee applies each time you place an order and is fixed regardless of the amount paid for the service.
3.2.3. The paid Local Fee shall not provide parking space and reserve it and shall not give the right to park a car in the area of ​​prohibited road signs or otherwise not to observe the Road Traffic Rules. The App uses the aggregated Local Fee collection time. Thus, when paying a Local Fee, it is necessary to make sure that a fee is being collected at that time. The time of the Fee collection is indicated by road signs and additional tables. Therefore, the driver/user of the vehicle observes the road signs when paying the Local Fee.
3.2.4. Local Fee areas, amounts, payment procedure and other information on the use of paid parking spaces in the city shall be regulated by the Regulation on Local Fees for the use of paid parking spaces (hereinafter referred to as the Regulations) and amendments thereof approved by the city council. Regulations, amendments thereof and other information necessary for the driver are published on the websites of the cities.
3.2.5. If the balance of money in your account becomes insufficient to continue to pay the Local Fee using the App, the paid parking time is automatically terminated. If you forget to cancel, the parking reservation shall be processed until the end of the paid parking time in the selected area on the same day.
3.2.6. The message about the parking time or the start time of the parking shall be registered without the driver leaving the car, and the message to which the driver has received a positive response shall be considered registered. The message on the parking end time shall be sent before departure. By using the App, you are responsible for the proper and correct turning on and off of paid parking time.
3.3 The procedure for using the app
3.3.1. The order data of the App and the short message parking service order Start with telephone number 1902/Stop with telephone number 1903 are administered in the general system of the Data Controller. Therefore, ordering a parking service for a specific vehicle state plate number can be controlled by starting the parking in the App or sending a message with plate number and parking zone to telephone number 1902. To end the parking service, the Client must use the same method, i.e. end parking either in the application or by calling the number 1903. More information about ordering a parking service by messages is available at www.europark.ee
3.3.2. It is not possible to book a parking service for the same vehicle state plate number in more than one area or parking lot. When a user tries to order more than one parking service for a specific vehicle, he or shell shall be informed by a message.
The Data Controller shall not be liable for any malfunction or communication failure of the telephone equipment used. The Local Fee or other fee paid for other paid services is non-refundable.
More information about the services is available at: www.europark.ee